All EE customers are being warned about a resurgence of a fraudulent text message scam that has recently reappeared. The scam message prompts recipients to claim their supposed “EE reward points” before they expire by clicking on a link that directs them to a fake EE website. Despite the appearance of legitimacy, there are no actual reward points, and the scam is orchestrated to deceive individuals into providing personal information and money. Reports indicate a noticeable increase in such incidents this month, highlighting the growing concern.
Concerned EE users have taken to online forums to alert others about the scam. One user shared, “I received a text regarding my rewards this morning. I clicked on the link, and the website looked very authentic, but it’s crucial to exercise caution.”
Another user admitted, “I fell for a text claiming to offer EE points rewards and entered my phone number impulsively. I soon realized it was a scam and immediately closed the fraudulent website.”
Phonely, a cybersecurity company, has observed an uptick in reports on its scam-tracking platform, “Who Called Me,” indicating that fraudulent messages impersonating EE are being sent from random numbers.
Phonely is advising all mobile users to be wary of unexpected messages regarding rewards, prizes, or expiring benefits.
According to Bryn Thompson, Phonely’s Marketing Director, “These deceptive texts are crafted to appear highly convincing and can easily deceive unsuspecting individuals. Scammers are adept at mimicking legitimate notifications. It is important to never click on links in unsolicited texts. If unsure, contact your mobile service provider directly using official contact information.”
EE has officially stated that it does not operate a points or rewards program, and the company has provided an example of the fraudulent message to help customers identify it.
EE emphasized, “If you receive such a message, disregard it and refrain from clicking any links within it.”
The fraudulent text message typically states:
“The EE points program notifies you: As a valued customer, we are offering you points as a gift. These points will expire in three working days. Click the link below to redeem your points for prizes promptly!”
EE reiterated, “This message is not legitimate. To safeguard your information, avoid clicking on unfamiliar links in text messages, do not respond, do not call the provided number, and never disclose personal or financial details.”
The key advice is clear: if you receive a message from EE regarding reward points, exercise caution by refraining from clicking on any links or divulging personal information.