Several major banks, such as Lloyds, Halifax, and Bank of Scotland, are experiencing technical difficulties with their mobile apps and online services today due to a widespread IT outage. The disruption is linked to the current downtime of Amazon Web Services (AWS), impacting numerous online platforms that rely on AWS infrastructure, including several UK banks.
As a result of the issue, many customers are encountering difficulties accessing their banking apps this morning. Social media posts indicate frustration among users, with complaints about app and website unavailability from LloydsBank, HalifaxBank, and BankofScotland customers.
The outage has also affected other services, with reported disruptions for platforms like Snapchat, Slack, Ring, Vodafone, Signal, Virgin Media, BT, EE, and Sky following the AWS incident.
AWS has acknowledged the problem, identifying a potential root cause related to error rates in the US-EAST-1 Region, specifically affecting the DynamoDB APIs. The company is actively working on resolving the issue, which impacts various AWS services and features relying on US-EAST-1 endpoints.
Customers experiencing service disruptions are advised to persevere with their requests and updates, as AWS continues its efforts to address the situation.
In the event of banking service downtime, entitlement to compensation depends on the severity of the impact on individuals. Customers may be eligible for compensation if they can demonstrate adverse effects such as missed payments or credit score implications. The duration of the disruption and the bank’s response time also play a role in determining compensation eligibility.
Individuals facing urgent financial needs due to online service unavailability can visit their local bank branch for standard cash withdrawals. Alternatively, contacting the bank via phone or social media can provide guidance on alternative solutions.
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