A young woman’s life has been dramatically altered by a serious infection that developed after a dental procedure. Razan Ankour, a 26-year-old resident of Glasgow’s Gorbals area, found herself in excruciating pain after having a wisdom tooth removed. Rushed to Queen Elizabeth University Hospital, doctors discovered a severe infection that required emergency surgery to drain fluid causing swelling in her jaw and neck.
Following the surgery, Razan was left with a visible scar on her neck that she likened to a knife wound. She is now seeking reconstructive and laser treatments to minimize its appearance. Her ordeal began when she was referred to The Albion Clinic in Glasgow after experiencing intense jaw pain and difficulty eating or closing her mouth due to a misaligned wisdom tooth.
Recounting her experience to Glasgow Live, Razan described how her jaw had locked, her face and neck had swollen beyond recognition, and she had trouble with basic functions like eating and opening her mouth. The severity of the infection led to surgeons making an incision under her jaw to insert a tube for draining the fluid buildup.
For over four months, Razan struggled with eating, limited mouth movement, and loss of sense of smell due to heavy antibiotics. Despite expectations of follow-up care and laser treatments for her surgical site, she never received them. The lingering scar, reminiscent of a knife wound, continues to impact her self-esteem and mental well-being.
NHS Greater Glasgow and Clyde conducted a review of Razan’s care at the hospital and affirmed that she had received appropriate and standard treatment. The health board spokesperson expressed regret for any distress Razan had faced and encouraged her to reach out if she had concerns about her care.
Although Razan has not yet filed a formal complaint against the dental practice, she has initiated a fundraiser to gather funds for scar repair treatment. The Albion Clinic is yet to provide a comment on the matter.